At Knock & Shop, customer satisfaction is our top priority. We want you to shop with complete confidence. Please read our refund policy carefully before making a purchase.

---

🔄 Exchange Policy

We offer exchange only in the following cases:

• Item received is damaged

• Wrong product delivered

• Size issue (exchange request within 3 days of delivery)

To request an exchange, please contact our support team within 3 days of receiving your order with:

• Order number

• Clear pictures of the product

• Reason for exchange

Items must be:

• Unused

• Unwashed

• With original tags and packaging

---

💰 Refund Policy

We only offer refunds if:

• The product is out of stock after payment

• The item received is completely damaged and replacement is not available

Refunds (if approved) will be processed within 7–10 working days.

---

🚫 Non-Refundable Items

• Used or washed items

• Items without original tags

• Change of mind after purchase

---

📦 Return Shipping

Customers are responsible for return shipping charges unless the mistake is from our side (wrong or damaged item sent).

---

📞 Need Help?

For any refund or exchange request, please contact us:

Email: knockandshop.com@gmail.com
WhatsApp: +92 304 5500036

---

Thank you for shopping with Knock & Shop 💙
We appreciate your trust in us for your little one’s fashion.